ITG Senior Account Manager: Delivering Exceptional Client Service

4 weeks ago


Birmingham, Birmingham, United Kingdom Inspired Thinking Group (ITG) Full time

We are seeking a skilled and experienced Senior Account Manager to join our team at the Inspired Thinking Group (ITG). This is a pivotal role that requires a strong understanding of client service delivery, operational excellence, and project management.

About the Role

As a Senior Account Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and delivering exceptional results. You will work closely with our client team to understand their requirements, provide tailored solutions, and drive business growth.

About the Job Description

The key responsibilities of this role include:

  1. Client Service Delivery: Provide exceptional client service, ensuring timely and efficient delivery of projects, and exceeding client expectations.
  2. Operational Excellence: Develop and implement processes to improve operational efficiency, reduce costs, and enhance overall performance.
  3. Project Management: Lead and manage multiple projects simultaneously, prioritizing tasks, and meeting deadlines.
About the Requirements

To succeed in this role, you will need:

  • Strong Communication Skills: Excellent verbal and written communication skills to build rapport with clients, colleagues, and stakeholders.
  • Project Management Skills: Proven ability to manage multiple projects, prioritize tasks, and meet deadlines.
  • Customer-Focused: Strong customer focus, with a passion for delivering exceptional results and exceeding client expectations.
About the Salary

We offer a competitive salary of £55,000 - £65,000 per annum, depending on experience, plus a range of benefits, including:

  1. Pension Scheme: A contributory pension scheme to support your retirement goals.
  2. Smart Working Options: Flexible working arrangements to balance work and personal life.
  3. Wellbeing Programme: Regular wellbeing workshops and events to support your mental and physical health.

At ITG, we value diversity and inclusion, and we are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.


  • Account Manager

    4 weeks ago


    Birmingham, Birmingham, United Kingdom Inspired Thinking Group (ITG) Full time

    Our Client Service Director will be a pivotal member of the ITG team, carrying responsibility for delivering exceptional client service, operational excellence, innovation, project management, and team support. This role involves partnering with our clients to understand their business, strategy, and objectives.**Key Responsibilities*** Building strong...


  • Birmingham, Birmingham, United Kingdom Inspired Thinking Group (ITG) Full time

    About Us:">Inspired Thinking Group (ITG) is a leading provider of innovative marketing solutions, dedicated to helping our clients achieve their goals and grow their businesses.">Our Mission:">To deliver exceptional client service, drive business growth, and create a positive impact on our clients' lives.">What We're Looking For:">We are seeking a highly...


  • Birmingham, Birmingham, United Kingdom Inspired Thinking Group (ITG) Full time

    Job Overview:">We are seeking a highly skilled Senior Account Manager to join our team at Inspired Thinking Group (ITG). In this role, you will be responsible for delivering exceptional client service, driving business growth, and leading high-performing teams.">About the Role:">Develop and maintain strong relationships with clients to ensure their needs are...


  • Birmingham, Birmingham, United Kingdom Inspired Thinking Group (ITG) Full time

    We are seeking a skilled Senior Account Manager to join our team at Inspired Thinking Group (ITG). This role involves delivering top-notch client service, driving innovation, and ensuring operational excellence. As a pivotal member of the ITG team, you will work closely with clients to create strong partnerships and deliver projects on time, on brand, and...


  • Birmingham, Birmingham, United Kingdom Inspired Thinking Group (ITG) Full time

    OverviewThe Inspired Thinking Group (ITG) is a leading provider of innovative solutions, seeking an exceptional Client Relationship Manager to join our team. This role is a pivotal position within our organization, requiring strong communication and interpersonal skills.SalaryWe offer a competitive salary of £40,000 - £55,000 per annum, reflecting the...


  • Birmingham, Birmingham, United Kingdom Inspired Thinking Group (ITG) Full time

    Job Title: Senior Project ManagerJob Description:As a Senior Project Manager at Inspired Thinking Group (ITG), you will play a pivotal role in leading cross-functional teams to deliver innovative projects.You will work closely with the Head of Ops to ensure seamless project management, providing direction across various accounts, pitches, and internal...


  • Birmingham, Birmingham, United Kingdom Inspired Thinking Group (ITG) Full time

    We are seeking an experienced Senior Production Manager to join our team at Inspired Thinking Group (ITG) in Birmingham. As a key member of our production team, you will be responsible for the management of artwork production for various collateral from brief through to print.Job DescriptionThis is a fantastic opportunity for a strong production manager to...


  • Birmingham, Birmingham, United Kingdom Inspired Thinking Group (ITG) Full time

    About UsThe Inspired Thinking Group (ITG) is a dynamic and forward-thinking organization, dedicated to delivering exceptional solutions that exceed client expectations. Our team of experts is passionate about making a positive impact, and we're seeking a talented Account Excellence Specialist to join our ranks.SalaryWe offer a competitive salary of £45,000...


  • Birmingham, Birmingham, United Kingdom Inspired Thinking Group (ITG) Full time

    About the RoleWe are seeking a highly skilled Service Delivery Executive to join our team at the Inspired Thinking Group (ITG). As a Service Delivery Executive, you will be responsible for delivering exceptional client experiences, ensuring their needs are met and exceeded.SalaryWe offer a competitive salary of £50,000 - £65,000 per annum, reflecting the...


  • Birmingham, Birmingham, United Kingdom Inspired Thinking Group (ITG) Full time

    Job Description:">We are seeking a highly skilled Client Services Leader to join our team at Inspired Thinking Group (ITG). In this role, you will be responsible for delivering exceptional client service, driving business growth, and leading high-performing teams.">About the Role:">Develop and maintain strong relationships with clients to ensure their needs...


  • Birmingham, Birmingham, United Kingdom Inspired Thinking Group (ITG) Full time

    Job DescriptionAt Inspired Thinking Group (ITG), we are seeking an ambitious Brand Ambassador and Social Media Strategist to join our team. As a key member of our social media team, you will be responsible for developing and executing comprehensive social media content plans that drive engagement and conversions. With a strong focus on brand building and...


  • Birmingham, Birmingham, United Kingdom Inspired Thinking Group (ITG) Full time

    About UsAt Inspired Thinking Group (ITG), we pride ourselves on delivering innovative solutions that drive business growth. As a key member of our team, you will be responsible for leading our client relationships and driving success.Job DescriptionWe are seeking an experienced Chief Client Success Officer to join our team. This role is perfect for someone...


  • Birmingham, Birmingham, United Kingdom workable - ATS Full time

    About the RoleWe are seeking a seasoned Senior Business Development Manager to lead our customer experience initiatives and drive business growth. As a key member of our team, you will be responsible for building and maintaining strong relationships with clients, leading account teams, and delivering exceptional customer service.Key...


  • Birmingham, Birmingham, United Kingdom Inspired Thinking Group (ITG) Full time

    Job Summary:The Risk Management Specialist will play a pivotal role within the Inspired Thinking Group (ITG) agency, providing direction across various accounts, pitches, and internal initiatives. This role demands adaptability, as you will be expected to handle diverse projects, including delivering or supporting your team to deliver.The Senior Omni Channel...


  • Birmingham, Birmingham, United Kingdom Inspired Thinking Group (ITG) Full time

    Job Title: Production Operations Manager We are seeking a highly organized and motivated Production Operations Manager to join our team at Inspired Thinking Group (ITG) in Birmingham. As a Production Operations Manager, you will be responsible for managing the production process from start to finish, ensuring timely delivery of high-quality artwork assets. ...


  • Birmingham, Birmingham, United Kingdom Inspired Thinking Group (ITG) Full time

    Job SummaryAt Inspired Thinking Group (ITG), we're looking for an experienced Artwork Production Specialist to join our team. As a key member of our production team, you will be responsible for the management of artwork production for a range of collateral from brief through to print. This is a fantastic opportunity to work with a talented team, delivering...


  • Birmingham, Birmingham, United Kingdom Inspired Thinking Group (ITG) Full time

    At Inspired Thinking Group (ITG), we are seeking a highly skilled and experienced Project Manager to join our team. The ideal candidate will have a strong background in managing and delivering digital and creative projects, with a focus on attention to detail and exceptional project management skills.The successful candidate will be responsible for creating...


  • Birmingham, Birmingham, United Kingdom Team ITG Full time

    At Team ITG, we're seeking a highly skilled Senior Financial Operations Lead to oversee our financial operations and drive efficiency across the organisation. This exciting opportunity comes with a competitive salary of £65,000 - £80,000 per annum.About the RoleWe are looking for an experienced finance professional who can lead and manage cross-functional...

  • Artwork Manager

    3 weeks ago


    Birmingham, Birmingham, United Kingdom Inspired Thinking Group (ITG) Full time

    About the OpportunityWe are seeking a skilled Artwork Manager to join our team at Inspired Thinking Group (ITG). As an Artwork Manager, you will be responsible for leading the production team in creating high-quality artwork assets, ensuring timely delivery, and meeting customer expectations. Your primary focus will be on delivering exceptional results,...

  • Art Director

    3 weeks ago


    Birmingham, Birmingham, United Kingdom Inspired Thinking Group (ITG) Full time

    About the RoleWe are seeking an experienced Art Director to join our team at Inspired Thinking Group (ITG). As an Art Director, you will be responsible for overseeing the production of artwork assets, ensuring they meet high quality and accuracy standards. Your primary goal will be to provide exceptional customer service while managing projects from brief...