Client Relationship Manager

3 days ago


Birmingham, Birmingham, United Kingdom Inspired Thinking Group (ITG) Full time

Overview

The Inspired Thinking Group (ITG) is a leading provider of innovative solutions, seeking an exceptional Client Relationship Manager to join our team. This role is a pivotal position within our organization, requiring strong communication and interpersonal skills.

Salary

We offer a competitive salary of £40,000 - £55,000 per annum, reflecting the importance of this role in driving client satisfaction and loyalty.

Job Description

As a Client Relationship Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and exceeded. This includes:

  • Providing exceptional customer service, responding promptly to client inquiries and resolving issues efficiently.
  • Collaborating with cross-functional teams to deliver high-quality projects and services that meet client expectations.
  • Analyzing data and metrics to identify trends and opportunities for improvement, informing strategic decisions and recommendations.
  • Developing and implementing tailored solutions to address client pain points and drive business growth.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues alike.
  • Strong analytical and problem-solving skills, with the ability to interpret data and develop effective solutions.
  • Proven experience in client-facing roles, with a track record of delivering excellent customer service and driving client satisfaction.
  • Knowledge of industry trends and best practices, with a commitment to staying up-to-date on the latest developments and innovations.

Benefits

We offer a comprehensive benefits package, including:

  • Pension Scheme, providing a secure financial future.
  • Corporate Medical Cash Plan, supporting your health and wellbeing.
  • Smart Working Options, enabling you to balance work and life effectively.
  • Employee Assistance Programme, providing support and resources for personal and professional development.

Others

At ITG, we value diversity and inclusion, striving to create a workplace where everyone feels welcome and empowered to contribute. We believe in fostering a culture of collaboration, innovation, and continuous learning, where our employees can grow and thrive.



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