Order Management Leader

1 week ago

London, Greater London, United Kingdom Optimizely Full time

We are seeking an experienced Order Management Leader to join our team at Optimizely. In this critical role, you will be responsible for overseeing all functions and workflow of the order process, including order review, billing, and collections.

About the Job

The ideal candidate will have a minimum of 7 years of concentrated experience in order to cash process, with a strong background in leadership and process improvement. You will be responsible for fostering a culture of accountability and excellence within the Order Management team, as well as collaborating closely with senior leadership and other stakeholders across the organization.

As a key member of the opportunity to cash team, you will engage in transformation efforts by identifying enhancements, garnering support, aligning stakeholders, drafting requirements, and overseeing change management. Additionally, you will lead, nurture, and mentor a diverse team of 15+ direct and indirect staff.

In terms of technical skills, you will need to be proficient in Microsoft office suite and NetSuite, with experience with Zones Billing being a plus. A strong executive presence is required, as well as the ability to manage cross-functional initiatives and drive results through data-driven decision making.

Key Responsibilities
  • Direct oversight and responsibility for order management, billing, and day-to-day collection activities, fostering a culture of accountability and excellence.
  • Collaborate with GTM Operations, Sales Operations, Deal Desk, Sales, Customer Success, and Accounting to ensure orders are approved for processing and meet all compliance and processing requirements.
  • A key member of the opportunity to cash team. Engage in transformation efforts by identifying enhancements, garnering support, aligning stakeholders, drafting requirements, and overseeing change management.
  • Lead, nurture, and mentor a diverse team of 15+ direct and indirect staff.
  • Manage the Order Management team processes to ensure accuracy of orders in NetSuite, and drive team for timely completion of month-end close activities.
  • Oversee the preparation, issuance, and tracking of invoices to ensure accuracy, completeness and timeliness.
  • Assist the Sr. Accounts Receivable Manager in developing and executing collection strategies to minimize outstanding receivables.
  • Oversee the monthly billing and AR close process to meet corporate accounting close timelines.
  • Regularly publish insightful performance dashboards including volumes, accuracy, rework, and compliance.
  • Build trusting relationships with sales, renewals, accounting, and IT business partners and engage key stakeholders in regular communication. Share insights on business trends, challenges, and opportunities for improvement.
  • Lead process improvement and other system implementation projects related to the order to cash cycle.
  • Work collaboratively with Data Services and FP&A to report monthly ARR results.
Compensation & Benefits

This role comes with a competitive salary range of $145,000-$165,000 per year, depending on experience. In addition, we offer a comprehensive benefits package that includes medical, dental, and vision coverage, as well as a generous 401(k) matching program.

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