Hospitality Team Lead
3 weeks ago
We are seeking a highly skilled Restaurant Supervisor to join our dynamic team at Harrods. As a key member of our hospitality team, you will be responsible for ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of waiting staff to deliver a world-class dining experience.
Key Responsibilities:
- Manage the restaurant waiting teams to ensure seamless service delivery
- Collaborate with the Restaurant Manager to achieve operational excellence
- Develop and implement strategies to improve customer satisfaction and loyalty
- Lead by example, demonstrating a passion for hospitality and a commitment to excellence
- Monitor and maintain high standards of health and safety, NPS, wastage, and reporting
About You
We are looking for a motivated and experienced individual with a proven track record in hospitality management. You will have a strong understanding of operational excellence, customer service, and team leadership. Your excellent communication skills, passion for hospitality, and ability to work under pressure will make you an ideal candidate for this role.
What We Offer
- A competitive salary up to £17ph
- Set contracted hours: Full time role, 42 hours, 5 days a week
- Great learning and development opportunities
- Staff Canteen
- Up to 30 days' annual leave (including Bank holidays) + your birthday off
- Up to 33% Harrods discount
Uniquely You
At Harrods, we celebrate and invite applications from all cultures, backgrounds, tastes, and experiences. We believe that the personality and authenticity of our people set us apart, and we are proud of our culture where people from all walks of life can grow and thrive.
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