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Customer Service Liaison

1 month ago

Thetford, Norfolk, United Kingdom Sanctuary Group Full time

At Sanctuary Group, we are committed to providing exceptional support services to our customers. We are seeking a Customer Service Liaison to join our team at Caledonia House in Thetford.

This role is an exciting opportunity for someone who enjoys working with people and wants to make a positive impact on their lives. As a Customer Service Liaison, you will be the first point of contact for customers and will be responsible for directing their queries, developing good relationships with them, and helping them develop life skills.

The salary for this position is estimated to be around £11.61 per hour, based on national averages for similar roles in the UK. This role offers 42 hours of work per week, which provides a great work-life balance.

Sanctuary Group specialises in delivering a wide range of personalised housing, care, and support services to help people across England live as independently as possible. We pride ourselves on being a national organisation that thinks locally and puts our customers at the heart of everything we do.

This role requires someone with experience of working with young people or vulnerable adults, people with mental health needs or substance misuse. You should also have good communication skills and the ability to use IT systems confidently.

In return for your hard work and dedication, you can expect to receive a range of benefits, including:

  • At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays) pro rata
  • A pension scheme with employer contributions
  • A variety of online discounts and rewards from major retailers
  • Health and well-being plans
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities