Customer Service Technician

5 hours ago


Thetford, Norfolk, United Kingdom Baxi Heating UK Limited Full time
Technical Services Role

We are seeking a skilled Customer Service Technician to join our technical services team at Baxi Heating UK Limited.

As a key member of our operations, you will be responsible for delivering exceptional customer service and technical support to our customers, ensuring that their needs are met promptly and efficiently.

You will work closely with our scheduling team to manage daily appointments and visits to customers' properties, carrying out diagnostics, repairs, and annual servicing as required.

About You

To be successful in this role, you will need:

  • A strong background in servicing, repair, and maintenance of gas boilers
  • Experience working from home and managing daily appointments via a tablet device
  • Excellent communication and interpersonal skills
  • Full driving license
What We Offer

We offer a competitive salary of £38,000 - £48,000 per annum, depending on experience, plus a range of benefits including 25 days holiday, income protection, and a contributory pension scheme.

This is an exciting opportunity to join a leading company in the heating industry and develop your skills and knowledge in a dynamic and supportive environment.



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