Customer Service Team Lead

10 hours ago


Thetford, Norfolk, United Kingdom Galaxy Personnel Full time

Job Title: Customer Service Team Lead

About the Role:

We are seeking a skilled Customer Service Team Lead to join our team at Galaxy Personnel. As a key member of our customer service team, you will be responsible for managing incoming requests, processing orders, and delivering exceptional customer experiences.

Key Responsibilities:

  • Contact qualified customer inquiries and provide timely resolutions
  • Manage incoming requests and prioritize tasks effectively
  • Process orders accurately and efficiently
  • Create and deliver invoices to customers
  • Qualify incoming inquiries and escalate issues as needed
  • Collaborate with colleagues to achieve sales targets and improve customer satisfaction

Requirements:

  • 2+ years experience in a sales office environment
  • Solution-oriented mindset with a focus on exceeding customer expectations
  • Excellent communication skills, both verbal and written
  • Ability to work in a team environment and collaborate with colleagues
  • Proficiency in MS Office and SAP Business One

Salary: £35,000 - £40,000 per annum (dependent on experience)



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