Customer Service Team Lead
10 hours ago
Job Title: Customer Service Team Lead
About the Role:
We are seeking a skilled Customer Service Team Lead to join our team at Galaxy Personnel. As a key member of our customer service team, you will be responsible for managing incoming requests, processing orders, and delivering exceptional customer experiences.
Key Responsibilities:
- Contact qualified customer inquiries and provide timely resolutions
- Manage incoming requests and prioritize tasks effectively
- Process orders accurately and efficiently
- Create and deliver invoices to customers
- Qualify incoming inquiries and escalate issues as needed
- Collaborate with colleagues to achieve sales targets and improve customer satisfaction
Requirements:
- 2+ years experience in a sales office environment
- Solution-oriented mindset with a focus on exceeding customer expectations
- Excellent communication skills, both verbal and written
- Ability to work in a team environment and collaborate with colleagues
- Proficiency in MS Office and SAP Business One
Salary: £35,000 - £40,000 per annum (dependent on experience)
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