Operational Resilience Specialist

4 weeks ago


London, Greater London, United Kingdom Hiscox Full time

About the Role:

This is a key position within Hiscox, responsible for ensuring the operational resilience of our business. As Operational Resilience Lead, you will be instrumental in implementing and maintaining our Operational Resilience framework, conducting regular reviews of our Important Business services, and performing scenario testing to identify potential risks and vulnerabilities.

Key Responsibilities:

  • Oversight and maintenance of the Operational Resilience SharePoint site, ensuring that the process library is current and all artefacts are up to date.
  • Periodic review of the list of important business services through stakeholder facilitation, responding to questions and queries, ensuring that we continue to correctly identify those services of most importance to our customers and to Hiscox.
  • Regularly review and maintain resource mapping information, aligning closely with the Important Business Service Owners, Procurement, Property Services and IT etc.
  • Periodically review impact tolerance metrics, intolerable harm definition and related business rationale in liaison with Important Business Service Owners, Department heads, HSL, and in alignment with evolving market / regulatory guidance.
  • Scenario testing activity, helping to progressively mature testing across LM.
  • Ensuring lessons learnt are identified and appropriate remedial actions/vulnerabilities are followed through to completion.
  • Periodic reviews of training material to ensure it is fit for purpose and in line with regulation and remediate when necessary.
  • Providing advice and guidance on Operational Resilience to LM colleagues.
  • Production of Operational Resilience reporting requirements.

About Hiscox:

Hiscox is an international specialist insurer, selective in our focus on key areas of expertise and strength. We encourage a culture that challenges convention and looks for a better way of doing things. Our core values of Courage, Integrity, Ownership, being Human and staying Connected underpin a reputation for integrity and decent behaviour in everything we do.

Diversity and Flexible Working:

We care about our people and are committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn't always have to be 'nine to five' and we support flexible working wherever we can.



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