Debt Resolution Specialist

5 days ago


Chester, Cheshire, United Kingdom Ecruit Full time
About the Role

We are seeking a skilled and empathetic Collections Advisor to join our team at EOS Solutions UK PLC. As a Collections Advisor, you will play a crucial role in contacting customers to discuss their outstanding debts and agreeing on repayment plans.

Key Responsibilities
  • Establish suitable repayment arrangements with customers, aligning with the portfolios acquired by the company.
  • Handle outbound and inbound calls professionally, adhering to all regulatory and company guidelines.
  • Ensure compliance with the CSA code of conduct, Data Protection Act, and FCA rules.
The Company

EOS Solutions UK PLC is a debt purchase company based in Warrington, part of a global group with operations in over 25 countries. We are committed to growth and are seeking a further 2 collectors due to the acquisition of a new portfolio.

What We Offer
  • Monthly performance bonus
  • Smart casual dress code
  • Contributory Pension
  • Excellent public transport links
  • Free onsite parking
  • 20 days annual leave (plus bank holidays) increasing on length of service to 25 days
Requirements
  • Experience in a contact centre is preferred but not essential.
  • Demonstrates a proactive approach and maintains composure under pressure.
  • Excellent communication and listening skills.
  • Empathy towards customers' situations.
  • Commitment to achieving results and excellent punctuality.


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