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Luxury Hotel Concierge

2 months ago

London, Greater London, United Kingdom Hyatt Hotels Corporation Full time
About the Role:

We are seeking a highly skilled and experienced Luxury Hotel Concierge to join our team at Hyatt Hotels Corporation. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.

Key Responsibilities:
  • Tailor Recommendations and Services: Provide personalized recommendations and services to meet the unique needs and preferences of our guests, ensuring a memorable and enjoyable stay.
  • Special Requests: Handle special requests from guests, such as arranging for flowers, gifts, or special accommodations, with a high level of professionalism and attention to detail.
  • Concierge Resources: Ensure that concierge resources, including brochures, maps, and local attraction information, are well-stocked and up-to-date, providing guests with valuable insights and recommendations.
  • Local Knowledge: Stay informed about local events, attractions, dining options, and services, enabling you to provide guests with expert advice and recommendations.
About You:

We are looking for an experienced and skilled individual who possesses a deep understanding of the luxury hotel industry and a passion for delivering exceptional guest experiences. Previous experience in a similar role within the luxury segment is preferred, and strong communication skills, a high level of professionalism, and the ability to handle guest inquiries and issues with efficiency and discretion are essential.

What We Offer:
  • Complimentary Nights: Enjoy 12 complimentary nights a year across Hyatt Hotels worldwide.
  • Discounted Hotel Stays: Receive discounted hotel stays across Hyatt, not just for you but also for your family and friends from the day you start.
  • Business Attire Laundered: Enjoy complimentary laundering of your business attire.
  • Headspace Membership: Access to our Employee Assistance Programme and Headspace membership.
  • Food and Beverage Discount: Enjoy 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
  • Continuous Learning: Participate in continuous learning and development opportunities to provide you with a clear career path and job promotion opportunities across Hyatt Hotels worldwide.

We are passionate about diversity, equity, and inclusion, and we are committed to creating a workplace culture that values and respects all individuals. If you are a motivated and experienced individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.