Sales and Service Liaison

1 month ago


Inverness, Highland, United Kingdom Hawco Group Full time

Hawco Group is a leading car retailer with over 65 years' experience delivering top-notch service to motorists in the north of Scotland.

As a Sales and Support Specialist, you will be responsible for coordinating handover collection processes for new and used vehicles, ensuring seamless interactions with customers, sales, service, and valeting departments.

Your Key Responsibilities Will Be:

  1. Managing handover collection processes, communicating effectively with customers and internal teams.
  2. Identifying opportunities to upsell additional products, providing a tailored experience for each customer.
  3. Delivering clear and concise explanations of vehicle features and benefits, facilitating a smooth transition for customers.
  4. Establishing digital customer accounts for the MY AUDI digital portal, fostering long-term relationships.
  5. Providing exceptional follow-up support to customers post-handover, addressing their queries and concerns.

We Are Seeking An Individual With:

  • A proven history of delivering superior customer service.
  • Previous experience in motor industry sales is advantageous but not required.
  • A track record of achieving and surpassing sales objectives.
  • A warm, engaging, and results-driven personality with strong communication and negotiation skills.
  • Excellent organisational and interpersonal abilities.
  • A valid UK driving licence.

We Offer:

  • A competitive salary of £25,000 - £30,000 per annum.
  • A comprehensive annual leave package.
  • Promising opportunities for professional growth and development.
  • Discounts on new and used cars, servicing, and accessories.


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