Financial Aid Coordinator
4 weeks ago
The Financial Aid Administrator will provide support to the Financial Aid Manager in the delivery of financial aid programs. The role is part of a team supporting enquiry management, guidance on financial aid options, the assessment of applications for support, and the administration of financial aid processes.
Main Duties and Responsibilities- Provide guidance and support to students and other stakeholders about financial aid options, eligibility requirements, and application procedures.
- Provide administrative support for financial aid programs, including the processing and assessment of applications to determine eligibility and the level of award.
- Work with funders/sponsors who provide financial support to students, including the US Department of Education, Student Loans Company, and Student Awards Agency for Scotland.
- Follow funder/sponsor procedures and processes, maintain records, process data, and carry out reporting.
- Work in partnership with other University services and external funders/sponsors to ensure effective co-ordination of financial support for students.
- Ensure compliance with funder and institutional policies and regulations related to financial aid.
- Support the reconciliation of financial aid control accounts and the monitoring of financial aid budgets, liaising with the Financial Aid Manager and Finance Office.
- Contribute to the development and maintenance of financial support resources for students and staff.
- Attend open days and orientation events to provide information on financial aid.
- Contribute to a culture of continuous improvement by working with the Financial Aid Manager and other team members to identify and implement process improvements to enhance the student and staff experience.
- Participate in professional development to stay informed about changes and trends in financial aid policies and practices.
Essential:
- A strong working knowledge of Microsoft Word, Excel, and Outlook.
- Excellent numeracy and IT skills.
- Good interpersonal and communication skills.
- Ability to develop and apply specialist knowledge in an organisational setting.
- Excellent customer service skills.
- Proven ability to plan, organise, and prioritise a large workload effectively to meet deadlines without supervision.
- Initiative and judgement to resolve problems independently.
- Ability to multitask and pay attention to detail.
- Able to work both independently and as part of a team.
- Able to work flexibly and demonstrate a positive and enthusiastic approach.
Desirable:
- Proficiency in the use of MyCampus.
- Experience working in a busy customer-focused environment with a wide and varied customer base.
- Experience of liaising with internal and external stakeholders.
- Experience of working in a financial administration or student support role.
- Experience in the use of Agresso or similar financial system.
- Experience of using a call management or CRM system.
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