Financial Aid Coordinator

4 weeks ago


Glasgow, Glasgow City, United Kingdom University of Glasgow Full time
Job Purpose

The Financial Aid Administrator will provide support to the Financial Aid Manager in the delivery of financial aid programs. The role is part of a team supporting enquiry management, guidance on financial aid options, the assessment of applications for support, and the administration of financial aid processes.

Main Duties and Responsibilities
  1. Provide guidance and support to students and other stakeholders about financial aid options, eligibility requirements, and application procedures.
  2. Provide administrative support for financial aid programs, including the processing and assessment of applications to determine eligibility and the level of award.
  3. Work with funders/sponsors who provide financial support to students, including the US Department of Education, Student Loans Company, and Student Awards Agency for Scotland.
  4. Follow funder/sponsor procedures and processes, maintain records, process data, and carry out reporting.
  5. Work in partnership with other University services and external funders/sponsors to ensure effective co-ordination of financial support for students.
  6. Ensure compliance with funder and institutional policies and regulations related to financial aid.
  7. Support the reconciliation of financial aid control accounts and the monitoring of financial aid budgets, liaising with the Financial Aid Manager and Finance Office.
  8. Contribute to the development and maintenance of financial support resources for students and staff.
  9. Attend open days and orientation events to provide information on financial aid.
  10. Contribute to a culture of continuous improvement by working with the Financial Aid Manager and other team members to identify and implement process improvements to enhance the student and staff experience.
  11. Participate in professional development to stay informed about changes and trends in financial aid policies and practices.
Knowledge, Qualifications, Skills and Experience

Essential:

  • A strong working knowledge of Microsoft Word, Excel, and Outlook.
  • Excellent numeracy and IT skills.
  • Good interpersonal and communication skills.
  • Ability to develop and apply specialist knowledge in an organisational setting.
  • Excellent customer service skills.
  • Proven ability to plan, organise, and prioritise a large workload effectively to meet deadlines without supervision.
  • Initiative and judgement to resolve problems independently.
  • Ability to multitask and pay attention to detail.
  • Able to work both independently and as part of a team.
  • Able to work flexibly and demonstrate a positive and enthusiastic approach.

Desirable:

  • Proficiency in the use of MyCampus.
  • Experience working in a busy customer-focused environment with a wide and varied customer base.
  • Experience of liaising with internal and external stakeholders.
  • Experience of working in a financial administration or student support role.
  • Experience in the use of Agresso or similar financial system.
  • Experience of using a call management or CRM system.


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