Customer Service Ambassador

4 weeks ago


Falkirk, Falkirk, United Kingdom whitbread Full time

Customer Service Ambassador Role

We're currently recruiting for a Customer Service Ambassador to join our team at Premier Inn in Falkirk North. As the friendly face of our hotel, you'll use your passion for customer service to make a real difference to our guests' experiences.

About the Role

As a Customer Service Ambassador, you'll be the first point of contact for our guests, providing a warm welcome and ensuring their stay with us is nothing short of exceptional. You'll work closely with our housekeeping team to ensure our rooms are perfect for our guests, and you'll be the go-to person for any questions or concerns they may have.

What You'll Do

As a Customer Service Ambassador, you'll be responsible for:

  • Providing exceptional customer service to our guests
  • Working closely with our housekeeping team to ensure our rooms are perfect
  • Being the first point of contact for our guests and providing a warm welcome
  • Handling any questions or concerns our guests may have

Why You'll Love It Here

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We're committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community are strongly encouraged to build a career with us. We'll support you with workplace adjustments, part-time and flexible working where possible.

Whitbread Benefits

As a Whitbread employee, you'll enjoy a range of benefits including:

  • Up to 60% off Premier Inn rooms
  • 25% off meals in all Whitbread Restaurants
  • Company pension and save as you earn scheme
  • Discounts on shops, utility bills, travel, cinema trips, supermarkets and more
  • Complimentary Premier Inn breakfast for 2 when you join us


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