Customer Service Ambassador
4 weeks ago
Be the face of our hotel and use your passion for customer service to make a real difference in the lives of our guests. As a Receptionist at Premier Inn in Falkirk, you will be the first point of contact for our visitors and will be responsible for ensuring they have a warm and welcoming experience from the moment they arrive.
Key Responsibilities:
- Provide exceptional customer service to our guests, responding to their queries and resolving any issues in a timely and professional manner.
- Manage the front desk, handling check-ins, check-outs, and room assignments.
- Work closely with the housekeeping team to ensure that rooms are prepared to a high standard.
- Process payments and handle cash transactions.
- Maintain a high level of knowledge about our hotel and its services, including room types, amenities, and local attractions.
What We Offer:
- A competitive hourly rate.
- A fixed-term contract with a guaranteed number of hours per week.
- The opportunity to work in a dynamic and supportive team environment.
- Training and development opportunities to help you grow and succeed in your role.
- A range of benefits, including a Whitbread Benefits card and access to our pension and saving schemes.
Why Choose Whitbread:
- We are a leading hospitality business with a strong commitment to customer service and employee development.
- We offer a range of career opportunities across our hotels and restaurants.
- We are an inclusive and diverse organization that values diversity and welcomes applications from all backgrounds.
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