Head of Workforce Management Expert

2 weeks ago

London, Greater London, United Kingdom Wise Full time
About the Role

We're seeking a highly experienced Head of Workforce Management to join our team at Wise. As a key member of our Servicing Scale leadership team, you will be responsible for leading our global Workforce Management operations teams, with a focus on building an effort-free servicing experience with near-instant response times while scaling our costs to drive prices towards zero.

You'll be working closely with our program managers to develop and implement world-class scalable and automated workforce management processes, ensuring that we have the right people in the right places doing the right things to serve our customers. This is a unique opportunity to solve a truly global challenge and be part of our mission to make money without borders.

Main Responsibilities

  • Lead our global Workforce Management operations teams, with a focus on building an effort-free servicing experience with near-instant response times while scaling our costs to drive prices towards zero.
  • Work closely with our program managers to develop and implement world-class scalable and automated workforce management processes.
  • Ensure that we have the right people in the right places doing the right things to serve our customers.
  • Develop and implement strategies to improve forecasting, capacity planning, scheduling, and real-time management.

Requirements

  • At least 5-10 years of experience as a people lead and at least 5 years of experience working in a Workforce Management team.
  • Strong understanding of the WFM life cycle, including forecasting, capacity planning, scheduling, and real-time management.
  • Proven ability to lead and manage high-performing teams, with a focus on employee engagement and development.
  • Strategic thinker with exceptional analytical skills and experience working with large amounts of data.
  • Ability to communicate effectively across different cultures and time zones.
  • Experience working with BI tools and advanced Excel/Spreadsheets skills.

What We Offer

  • A unique opportunity to solve a truly global challenge and be part of our mission to make money without borders.
  • A chance to build and lead our global WFM team, with a focus on employee engagement and development.
  • A competitive salary and benefits package.
  • A chance to work with a highly experienced and dedicated team.

Apply by submitting your CV, and let's shape the future of Workforce Management together

  • Head of Medical Workforce Specialist

    4 weeks ago

    London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    Job Title: Head of Medical WorkforceJob Summary:We are seeking an experienced and skilled Head of Medical Workforce to lead and manage the Medical Workforce function at Guy's and St Thomas' NHS Foundation Trust. The successful candidate will be responsible for developing and implementing strategies to improve the quality and efficiency of medical workforce...

  • Head of Medical Workforce Specialist

    4 weeks ago

    London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    Job Title: Head of Medical WorkforceJob Summary:We are seeking an experienced and skilled Head of Medical Workforce to lead and manage the Medical Workforce function at Guy's and St Thomas' NHS Foundation Trust. The successful candidate will be responsible for developing and implementing strategies to improve the quality and efficiency of medical workforce...

  • Head of Workforce Management Strategist

    3 weeks ago

    London, Greater London, United Kingdom Wise Full time

    About the RoleWe're seeking a seasoned Workforce Management expert to lead our global operations teams. As Head of Workforce Management, you'll be responsible for building and scaling our workforce management processes to ensure seamless customer service delivery.Key ResponsibilitiesDevelop and implement strategic workforce management plans to drive business...

  • Head of Workforce Management

    3 weeks ago

    London, Greater London, United Kingdom Wise Full time

    We're looking for a seasoned professional to lead our Workforce Management operations globally. As the Head of Workforce Management, you'll be responsible for building and leading a high-performing team that drives our mission forward.Key Responsibilities:Develop and implement strategic workforce management plans to drive business growth and efficiency.Lead...

  • Head of Workforce Solutions

    4 weeks ago

    London, Greater London, United Kingdom Medacs Global Group Full time £60,000

    Lead the Way in Workforce SolutionsWe're seeking a seasoned expert in workforce solutions to join our Medacs Global Group team as a Head of Workforce Solutions. As a key member of our leadership team, you'll play a pivotal role in shaping the future of healthcare delivery.Key Responsibilities:Manage a key territory of Workforce Solutions clients in Essex and...

  • Head of Workforce Solutions

    4 weeks ago

    London, Greater London, United Kingdom Medacs Global Group Full time £60,000

    Lead the Way in Workforce SolutionsWe're seeking a seasoned expert in workforce solutions to join our Medacs Global Group team as a Head of Workforce Solutions. As a key member of our leadership team, you'll play a pivotal role in shaping the future of healthcare delivery.Key Responsibilities:Manage a key territory of Workforce Solutions clients in Essex and...

  • Head of Workforce Optimization

    3 weeks ago

    London, Greater London, United Kingdom Wise Full time

    Job Title: Head of Workforce OptimizationWe're looking for a seasoned professional to lead our Workforce Management operations team. As the Head of Workforce Optimization, you'll be responsible for developing and implementing strategies to optimize our workforce, ensuring we have the right people in the right places at the right time.Key...

  • Head of Workforce Optimization

    4 weeks ago

    London, Greater London, United Kingdom Wise Full time

    Job Title: Head of Workforce ManagementWe're seeking a seasoned professional to lead our Workforce Management operations team, driving efficiency and scalability in our servicing model.About the RoleAs Head of Workforce Management, you'll be responsible for developing and implementing strategic workforce plans to meet our growing customer base's needs....

  • Head of Workforce Optimization

    4 weeks ago

    London, Greater London, United Kingdom Wise Full time

    Job Title: Head of Workforce ManagementWe're seeking a seasoned professional to lead our Workforce Management operations team, driving efficiency and scalability in our servicing model.About the RoleAs Head of Workforce Management, you'll be responsible for developing and implementing strategic workforce plans to meet our growing customer base's needs....

  • Head of Workforce Optimization

    4 weeks ago

    London, Greater London, United Kingdom Wise Full time

    Job Title: Head of Workforce ManagementWe're seeking a seasoned professional to lead our Workforce Management operations team, driving efficiency and scalability in our servicing model.About the RoleAs Head of Workforce Management, you'll be responsible for developing and implementing strategic workforce plans to meet our growing customer base's needs....

  • Head of Workforce Optimization

    4 weeks ago

    London, Greater London, United Kingdom Wise Full time

    Job Title: Head of Workforce ManagementWe're seeking a seasoned professional to lead our Workforce Management operations team, driving efficiency and scalability in our servicing model.About the RoleAs Head of Workforce Management, you'll be responsible for developing and implementing strategic workforce plans to meet our growing customer base's needs....

  • Head of Workforce Solutions Lead

    4 weeks ago

    London, Greater London, United Kingdom Medacs Global Group Full time £60,000

    Job Title: Head of Workforce SolutionsMedacs Global Group is seeking a seasoned expert in workforce solutions to lead our team in shaping the future of healthcare delivery. As Head of Workforce Solutions, you will be responsible for managing a key territory of Workforce Solutions clients in Essex and the surrounding area, delivering contractual KPIs,...

  • Head of Workforce Solutions Lead

    4 weeks ago

    London, Greater London, United Kingdom Medacs Global Group Full time £60,000

    Job Title: Head of Workforce SolutionsMedacs Global Group is seeking a seasoned expert in workforce solutions to lead our team in shaping the future of healthcare delivery. As Head of Workforce Solutions, you will be responsible for managing a key territory of Workforce Solutions clients in Essex and the surrounding area, delivering contractual KPIs,...

  • Head of Workforce Management Lead

    4 weeks ago

    London, Greater London, United Kingdom Wise Full time

    About WiseWise is a global technology company that enables people and businesses to move and manage money without borders. Our mission is to make money without borders a reality for everyone, everywhere.Job DescriptionWe're seeking a seasoned Workforce Management professional to lead our global Workforce Management operations team. As the Head of Workforce...

  • Head of Workforce Optimization

    3 weeks ago

    London, Greater London, United Kingdom Wise Full time

    We're looking for a seasoned professional to lead our Workforce Management operations teams spread across 4 locations globally. As the Head of Workforce Optimization, you'll play a key role in driving our mission forward by ensuring we have the right people in the right places to serve our customers.Key Responsibilities:Develop and implement world-class...

  • Head of Workforce Optimization

    3 weeks ago

    London, Greater London, United Kingdom Wise Full time

    Job Title: Head of Workforce OptimizationWe're looking for a seasoned professional to lead our Workforce Management operations teams spread across 4 locations globally. As a key member of our Servicing Scale leadership team, you'll be responsible for driving key metrics such as reach and resolution time, labour cost, forecast accuracy, employee engagement...

  • Head of Workforce Optimization

    4 weeks ago

    London, Greater London, United Kingdom Wise Full time

    About WiseWise is a global technology company that's building the best way to move and manage money without borders. We believe in a world where money moves freely, without judgment or prejudice.Job DescriptionWe're looking for a Head of Workforce Management to help our teams build an efficient servicing experience with near-instant response times while...

  • Head of Workforce Optimization

    4 weeks ago

    London, Greater London, United Kingdom Wise Full time

    About WiseWise is a global technology company that's building the best way to move and manage money without borders. We believe in a world where money moves freely, without judgment or prejudice.Job DescriptionWe're looking for a Head of Workforce Management to help our teams build an efficient servicing experience with near-instant response times while...

  • Chief Workforce Information Officer

    1 week ago

    London, Greater London, United Kingdom Morgan Law Full time

    This role is a great opportunity to join a team who are undergoing change and contribute to the success of Morgan Law.The Head of Workforce Information will report to the Deputy Chief People Officer and be responsible for:Being the expert in ESRWorkforce Information - reporting, analysisManaging the Workforce Information and Systems TeamManaging the...

  • Head of Workforce Operations Manager

    2 weeks ago

    London, Greater London, United Kingdom Wise Full time

    About WiseWe're a global technology company building the best way to move and manage money. Our mission is to make the world more accessible and save people money.As a key member of our team, you'll play a crucial role in helping us achieve our goal. We're looking for an experienced leader to join our Workforce Management team and drive our efforts in...