Customer Insights Collector

3 days ago

Cumbernauld, North Lanarkshire, United Kingdom Ipsos Full time

Job Title: Customer Insights Collector

Ipsos is seeking a highly motivated and organized individual to join our team as a Customer Insights Collector. This role involves conducting face-to-face interviews with customers in their homes, gathering valuable information about their experiences and opinions.

About the Role

This is a part-time, permanent position, working up to 20 hours per week. The estimated annual salary for this role is £13,440, based on 20 hours of work per week at £13.44 per hour.

Your Key Responsibilities
  • Conduct in-depth interviews with customers to gather detailed feedback and opinions.
  • Use active listening skills to ensure accurate understanding of customer needs and preferences.
  • Travel to various locations within Lanarkshire to conduct interviews, allowing us to reach a diverse range of customers.
Requirements

To succeed in this role, you will need:

  • Exceptional communication and interpersonal skills to engage customers in conversation.
  • The ability to adapt to changing circumstances and priorities during interviews.
  • Strong organizational skills to manage interview schedules and travel arrangements.
  • A flexible approach to working hours, including evenings and weekends, to accommodate customer schedules.
What We Offer

We provide a competitive hourly rate of £13.44, inclusive of holiday pay. As a valued team member, you can expect:

  • A collaborative work environment that fosters open communication and teamwork.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • The opportunity to contribute to our business by providing valuable customer insights that inform our decision-making.

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