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Front Desk Associate

2 months ago


Glasgow, Glasgow City, United Kingdom Klarent Hospitality Full time
Receptionist Opportunity at DoubleTree by Hilton Glasgow Central

We are seeking a skilled and friendly Receptionist to join our team at DoubleTree by Hilton Glasgow Central. As a Receptionist, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth check-in and check-out experience.

Key Responsibilities:
  • Provide warm and welcoming service to guests, responding to their queries and resolving any issues in a timely and efficient manner.
  • Process guest arrivals and departures, handling check-in and check-out procedures, and ensuring accurate room assignments and billing.
  • Manage front office operations, including handling guest requests, resolving issues, and maintaining accurate records.
  • Work collaboratively with the Front Office Manager and Reception Supervisors to ensure seamless operations and excellent guest satisfaction.
  • Participate in ongoing training and development to enhance skills and knowledge, and contribute to the growth and success of the hotel.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Basic computer skills and knowledge of hotel software systems.
  • Flexibility to work a variety of shifts, including mornings, afternoons, evenings, and weekends.

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at DoubleTree by Hilton Glasgow Central.