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Front Desk Associate

1 month ago

Glasgow, Glasgow City, United Kingdom The Mount Royal Hotel Edinburgh Full time

We are seeking a highly skilled and charismatic Front Desk Associate to join our team at The Mount Royal Hotel Edinburgh. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and creating a warm and welcoming atmosphere for our guests.

Key Responsibilities:

  • Provide personalized service to guests, ensuring their needs are met and exceeded
  • Manage the front desk, handling check-ins, check-outs, and guest inquiries
  • Collaborate with colleagues to ensure seamless service delivery
  • Stay up-to-date with hotel services and facilities to provide accurate information to guests

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of hotel operations and services
  • Willingness to learn and adapt to new systems and processes

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

About Us:

The Mount Royal Hotel Edinburgh is a 4-star hotel located in the heart of Scotland's vibrant capital. We offer easy access to must-see landmarks and a range of amenities to make your stay with us unforgettable.