Senior Hospitality Leader
1 week ago
Kennedy Recruitment is delighted to be working alongside a prestigious new hotel development in Belfast, set to open soon, to recruit for a Front of House Manager. This pivotal leadership role involves delivering exceptional guest service and operational excellence.
About the Role:
This outstanding opportunity allows you to join an exciting project and contribute to the success of a first-class hospitality experience. As a Front of House Manager, your duties will include overseeing all Front of House operations, ensuring the highest standards of guest service and satisfaction. You will maintain complete knowledge of hotel facilities, room types, amenities, rates, and local attractions to provide accurate information to guests. Additionally, you will manage staffing schedules, payroll accuracy, and daily operational needs, ensuring efficient use of resources.
Your Key Responsibilities:
✦ Oversee all Front of House operations, ensuring exceptional guest service and satisfaction.
✦ Maintain complete knowledge of hotel facilities, room types, amenities, rates, and local attractions to provide accurate information to guests.
✦ Manage staffing schedules, payroll accuracy, and daily operational needs, ensuring efficient use of resources.
✦ Ensure smooth and welcoming check-in and check-out processes, addressing guest requests promptly and courteously.
✦ Supervise cashiering procedures, ensuring compliance with hotel accounting policies and standards.
✦ Handle guest feedback and complaints professionally, implementing solutions to enhance service delivery.
About You:
The ideal candidate will bring proven experience as a Front of House or Front Office Manager, preferably within a luxury or high-volume hotel setting. They will possess exceptional leadership and interpersonal skills, with the ability to mentor and motivate a diverse team. Strong organisational and problem-solving abilities, with a proactive and guest-focused approach, are also essential. The candidate should be proficient in managing departmental budgets, forecasting, and operational reporting. Excellent knowledge of hospitality systems, including room inventory management and financial processes, is required. A deep commitment to delivering outstanding guest experiences and service excellence is essential.
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