Senior Hospitality Operations Manager

6 days ago


Belfast, United Kingdom Kennedy Business Services Ltd Full time
Job Overview
Kennedy Recruitment is pleased to be partnering with a prestigious new hotel development in Belfast to recruit for a Senior Hospitality Operations Manager, a key position in their senior leadership team. This is an exceptional opportunity to join an exciting project and play a pivotal role in creating memorable guest experiences in a first-class environment.

About the Role
The Senior Hospitality Operations Manager will oversee all housekeeping operations to ensure the highest standards of cleanliness, presentation, and maintenance across the hotel. A competitive salary based on experience is offered, ranging from £45,000 to £60,000 per annum.

Key Responsibilities
• Oversee all housekeeping operations, including overseeing departmental budgets, forecasting, and implementing cost control measures.
• Conduct regular room and public area inspections to ensure compliance with established cleanliness and safety standards.
• Lead and mentor the housekeeping team, including recruitment, training, appraisals, and performance management.
• Implement routine and deep-cleaning schedules to maintain all furniture, fixtures, and soft furnishings to a high standard.
• Handle guest feedback, resolve complaints promptly, and ensure VIP rooms are prepared to meet specific requirements.

Requirements
The ideal candidate will bring:
• Proven experience in a Housekeeping Manager role, ideally within a luxury or high-volume hospitality setting.
• Strong leadership and team management skills, with the ability to inspire, develop, and motivate a diverse team.
• Exceptional organisational and time-management abilities, with a keen eye for detail.
• Experience managing departmental budgets, forecasting, and implementing cost control measures.
• Excellent communication and interpersonal skills, with a proactive and hands-on approach.
• A commitment to guest service excellence and a passion for maintaining high standards.

Benefits
This full-time, permanent role offers a range of benefits, including annual leave entitlement that increases with service, pension contributions matched by the company, and healthcare and wellness benefits for managers after six months.

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