ICT Support Specialist

3 days ago


Wolverhampton, Wolverhampton, United Kingdom Austin Fraser Full time

We are seeking a skilled ICT Support Specialist to join our team at Austin Fraser in Wolverhampton. As an IT Technician, you will play a vital role in supporting the smooth operation of our ICT infrastructure.

Job Description

In this exciting opportunity, you will provide technical support to staff and students, troubleshooting hardware and software issues, and maintaining ICT systems to facilitate efficient service delivery.

Key Responsibilities:
  1. Technical Assistance: Offer first-line technical assistance to staff and students, resolving technical problems efficiently to minimize downtime.
  2. Hardware Support: Install, configure, and maintain desktops, laptops, tablets, printing/photocopying devices, and other ICT equipment owned by the Service.
  3. Maintenance: Conduct routine maintenance tasks, such as hardware upgrades and minor repairs, to ensure optimal performance and longevity of equipment.
  4. Software Support: Install, configure, and troubleshoot software applications, including Operating Systems, productivity suites, and specialized software packages.
  5. Systems Deployment & Patch Management: Deploy the current Operating System image, install additional standard and specialized applications, and manage patch updates for desktops, laptops, and tablets.
  6. ICT Assets/Inventory: Coordinate logistics of ICT equipment, maintain inventory records, and log storage of consumables.
  7. ICT Sustainability: Support the ICT Officer in coordinating the disposal of decommissioned ICT equipment according to CWC guidelines.
  8. Printing/Photocopying Multifunction Devices: Acquire printing/photocopying Multifunction Devices consumables and arrange for recycling of used consumables.
  9. Compliance and Security: Ensure compliance with data protection regulations and council policies governing the use of ICT systems and data.
  10. Customer Service: Provide exceptional customer service to AEW students and staff, ensuring a high-quality experience.
  11. ICT Projects: Support the ICT Officer with projects aimed at enhancing the Service's ICT infrastructure, sustainability, and improving Service delivery.

Salary: £12.59 per hour



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