Infrastructure Maintenance Expert
3 hours ago
Are you a skilled Infrastructure Maintenance Expert looking for a new challenge? Austin Fraser is seeking a talented individual to join our team in Wolverhampton as an IT Technician.
Job SummaryIn this exciting opportunity, you will provide technical support to staff and students, troubleshooting hardware and software issues, and maintaining ICT systems to facilitate efficient service delivery.
Key Responsibilities:- Technical Support: Offer first-line technical assistance to staff and students, resolving technical problems efficiently to minimize downtime.
- Hardware Maintenance: Conduct routine maintenance tasks, such as hardware upgrades and minor repairs, to ensure optimal performance and longevity of equipment.
- Software Configuration: Configure and troubleshoot software applications, including Operating Systems, productivity suites, and specialized software packages.
- System Deployment: Deploy the current Operating System image, install additional standard and specialized applications, and manage patch updates for desktops, laptops, and tablets.
- ICT Asset Management: Coordinate logistics of ICT equipment, maintain inventory records, and log storage of consumables.
- ICT Sustainability: Support the ICT Officer in coordinating the disposal of decommissioned ICT equipment according to CWC guidelines.
- Printing/Photocopying Device Management: Acquire printing/photocopying Multifunction Devices consumables and arrange for recycling of used consumables.
- Security and Compliance: Ensure compliance with data protection regulations and council policies governing the use of ICT systems and data.
- Customer Service: Provide exceptional customer service to AEW students and staff, ensuring a high-quality experience.
- Project Support: Support the ICT Officer with projects aimed at enhancing the Service's ICT infrastructure, sustainability, and improving Service delivery.
Salary: £12.59 per hour
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