Technical Service Technician

1 day ago


Wolverhampton, Wolverhampton, United Kingdom Austin Fraser Full time

Austin Fraser is seeking a highly skilled Technical Service Technician to join our team in Wolverhampton. As an IT Technician, you will be responsible for providing technical support to staff and students, troubleshooting hardware and software issues, and maintaining ICT systems.

Job Overview

In this exciting role, you will work collaboratively with the ICT Officer to ensure the smooth operation of our ICT infrastructure. You will be responsible for installing, configuring, and maintaining desktops, laptops, tablets, and other ICT equipment owned by the Service.

Key Responsibilities:
  1. Hardware Installation: Install and configure desktops, laptops, tablets, and other ICT equipment owned by the Service.
  2. Software Configuration: Configure and troubleshoot software applications, including Operating Systems, productivity suites, and specialized software packages.
  3. System Maintenance: Conduct routine maintenance tasks, such as hardware upgrades and minor repairs, to ensure optimal performance and longevity of equipment.
  4. Technical Support: Offer first-line technical assistance to staff and students, resolving technical problems efficiently to minimize downtime.
  5. Systems Deployment: Deploy the current Operating System image, install additional standard and specialized applications, and manage patch updates for desktops, laptops, and tablets.
  6. ICT Asset Management: Coordinate logistics of ICT equipment, maintain inventory records, and log storage of consumables.
  7. ICT Sustainability: Support the ICT Officer in coordinating the disposal of decommissioned ICT equipment according to CWC guidelines.
  8. Printing/Photocopying Device Management: Acquire printing/photocopying Multifunction Devices consumables and arrange for recycling of used consumables.
  9. Security and Compliance: Ensure compliance with data protection regulations and council policies governing the use of ICT systems and data.
  10. Customer Service: Provide exceptional customer service to AEW students and staff, ensuring a high-quality experience.
  11. Project Support: Support the ICT Officer with projects aimed at enhancing the Service's ICT infrastructure, sustainability, and improving Service delivery.

Estimated Salary: £25,000 - £30,000 per annum (dependent on experience)



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