Housing Support Team Manager

2 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom IRIS Recruitment Full time £29,724

**Job Summary:**

We are seeking an experienced Housing Support Team Manager to join our team in Cheshire East. As a Tenancy Sustainment and Floating Support Team Leader, you will be responsible for managing a team of Tenancy Sustainment & Support Officers working in the Cheshire East area.

About the Role:

  • Taking the lead in recruitment, selection, and induction of new staff.
  • Working with internal departments to develop monitoring and performance targets to ensure that the service delivers a high-quality service to all their customers.
  • Maintaining good communication with the team, other teams, and departments within the Group.
  • Managing the workload of the team to make sure that adequate cover is always provided.
  • Providing support to their customers by contributing to on-call rota.
  • Engaging with monthly internal allocations panels with other teams to ensure all tenants have a robust support offer if additional support needs are identified.

Requirements:

  • A degree-level qualification or qualified by experience to an equivalent level.
  • Experience in housing management and project delivery.
  • CIH member, or willingness to work towards it.
  • Strong self-awareness and self-management skills.
  • Excellent communication, influencing, and negotiating skills.
  • Significant experience of people management and HR processes.
  • An inspirational leader who can motivate, empower, and lead others.

Salary and Benefits:

The salary for this role is £29,724 per annum, and we also offer a range of benefits, including pension scheme, life assurance, and annual leave.



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