Incident Allocation Specialist

1 day ago


Hemel Hempstead, Hertfordshire, United Kingdom Hamilton Barnes Associates Limited Full time

Are you a highly organised individual with strong IT skills and excellent customer service skills? Do you have prior experience in an administrative, office-based, or call centre role? If so, we encourage you to apply for our Desk-Based Coordinator position.

About the Job

This is a fantastic opportunity to join our team as a Desk-Based Coordinator, where you will be responsible for managing incident coordination and resource allocation from field engineers. You will also maintain customer awareness and progress updates on nominated incidents, ensuring efficient service delivery.

Key Responsibilities and Requirements
  • Effective allocation and management of incidents to field engineers
  • Maintaining customer awareness and progress updates on nominated incidents
  • Highly organised to manage workload effectively
  • Strong IT skills, including networking knowledge
  • Prior experience in an administrative, office-based, or call centre role (preferred)
  • Customer service experience with professional communication skills
  • A full UK driving licence to support any field-based or on-site responsibilities
What We Offer

We offer a competitive salary of £26,500 per annum, a 40-hour work week, Bupa private healthcare, pension scheme, 22 days plus bank holidays, and IT equipment provided for remote support.



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