Team Leader Position
22 hours ago
Job Title: Team Leader Position
Location: Glasgow city centre
Estimated Salary: £40,000 - £55,000 per annum (dependent on experience)
Company Overview:
ACES is a pioneering independent provider of NHS ophthalmic care in the community. Our patient-centric approach sets us apart from others in the industry.
Job Description:
We are seeking an experienced Contact Centre Team Leader to join our team. As a key member of our management team, you will be responsible for boosting call handler performance through effective management and coaching.
You will also train new and existing agents to deliver exceptional patient experiences, ensuring all Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met.
In addition, you will monitor call answering times, provide accurate information about our services, establish and maintain excellent patient relationships, and liaise with professional and clinical staff as required.
Required Skills and Qualifications:
- Ability to multitask and work to deadlines
- Flexibility in approach to working hours and shifts
- Minimum of 1-2 years' team leading experience in a contact centre
- Excellent computing and administration skills
- Exceptional communication skills
Benefits:
- A competitive salary
- A state-of-the-art, modern working environment
- 29 days' annual leave per year
- Pension scheme
- Free laser eye surgery and intraocular lens surgery
- Free eye tests
- Discounted prescription eyewear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
How to Apply:
Please upload your CV to apply for this exciting opportunity.
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