Customer Success Team Lead

2 months ago


Great Malvern, Worcestershire, United Kingdom Hunter Selection Full time

About the Role:

We are seeking a highly skilled Customer Success Manager to join our team at Hunter Selection. The ideal candidate will have experience in sales or account management in software environments and a customer-first mindset.

Key Responsibilities:

  1. Develop Customer Relationships: Enhance customer experience, build trust, and provide support to Account Managers.
  2. Review Transactions and Provide Reports: Analyze customer data, identify opportunities, and create reports for internal use.
  3. Focus on Customer Knowledge: Increase customer understanding of services provided and evaluate customer needs to enhance products.
  4. Build Training Plans: Develop customized training plans to meet customer needs and create business cases accordingly.
  5. Support Opportunities for Growth: Identify opportunities for additional sales and keep up-to-date with current market trends.
  6. Continuous Communication: Maintain regular communication with customers, monitor issues, and escalate where necessary.

Requirements:

  • Experience in Customer Success, Account Management within a software or insurance industry.
  • Awareness of contractual terminology and managing multiple suppliers and stakeholders.
  • Understanding of software development lifecycle and product lifecycle.
  • Knowledge of insurance industry and broking business processes.
  • Excellent communication, problem-solving, and time management skills.
  • Ability to analyze, interpret, and present data to stakeholders.
  • Good knowledge of Microsoft Suite and understanding of insurance software.

What We Offer:

  • Competitive salary: £40,000 - £49,500 per annum.
  • 25 days holiday, increasing with length of service, and the option to buy additional holiday.
  • Company bonus, cycle to work scheme, health plans, and additional perks.

Working Environment:

We are a hybrid business, with some in-office work required for training and when necessary.

How to Apply:

Interested candidates should apply quoting reference 102801 and clicking 'apply' on our website.



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