Insurance Industry Success Strategist
3 days ago
Insurance Industry Success Strategist
Malvern, Worcestershire
£48,000 - £58,500 per annum
We are seeking an experienced Insurance Industry Success Strategist to join our team. The successful candidate will have a strong background in sales or account management within the software or insurance industry.
About the Role:
The key responsibility of this role is to develop and implement strategies that drive customer success and growth in the insurance industry.
Key Responsibilities:
- Develop and execute customer success plans that meet customer needs and exceed expectations
- Provide ongoing support and guidance to customers to ensure they get the most out of our services
- Evaluate customer feedback and use it to improve our products and services
- Collaborate with the marketing team to promote customer loyalty and retention
- Monitor and resolve customer issues promptly, escalating where necessary
Requirements:
- At least 3 years' experience in Customer Success, Account Management within a software or insurance industry
- Strong awareness of contractual terminology and supplier management
- Ability to manage multiple stakeholders and suppliers effectively
- Understanding of software development lifecycle and product lifecycle
- Knowledge of insurance industry, broking business processes
Benefits:
- Competitive salary and bonus scheme
- Generous holiday allowance increasing with length of service
- Cycle to Work Scheme and health plans
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