Customer Service Coordinator

3 weeks ago


Great Malvern, Worcestershire, United Kingdom Hewett Recruitment Full time
Job Title: Customer Service Coordinator

Job Description:

The role of a Customer Service Coordinator is to provide exceptional customer service and support to both internal staff and external customers. As a key member of the team, you will be responsible for ensuring that all customer needs are met in a professional and efficient manner.

You will work closely with the stores team to prepare and dispatch samples, manage stock levels, and arrange stock replenishment. Additionally, you will be responsible for raising delivery notes using our internal accounts system and managing couriers to coordinate the delivery of samples within the UK and internationally.

To be successful in this role, you will require excellent attention to detail, strong IT and administration skills, and the ability to maintain accurate records. You will also need to have a valid full UK driving license as some driving may be required between sites.


Requirements:
  • Excellent communication and interpersonal skills
  • Microsoft Office skills, particularly Excel
  • Literacy, numeracy, and analytical skills
  • Tenacity to complete tasks to a high standard
  • Driving licence


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