Repairs Service Coordinator

6 days ago


Peterborough, Peterborough, United Kingdom IRIS- Networx Services Full time

Job Summary:

IRIS-Networx Services is seeking a skilled Repairs Service Coordinator to join our team. As a Repairs Service Coordinator, you will play a critical role in providing exceptional customer service to our clients by actively listening to and understanding their repair needs.

Key Responsibilities:

  • Repair Coordination: Assess and process customer repair requests in a cost-effective and efficient manner, working closely with our outsource partners to ensure repairs are completed to agreed time, quality, and budget standards.
  • Customer Communication: Provide clear and concise information to customers regarding their repair-related responsibilities, ensuring that the correct recharges are applied and managing customer expectations appropriately.
  • Service Delivery: Meet set targets and standards for the service, including timescales for answering customer inquiries, responding to written communication, and completing repairs, working in partnership with our outsource partner.
  • Customer Feedback and Complaints: Manage and respond to customer feedback in a timely manner, as well as manage complaints sensitively and effectively to satisfactory resolution, in line with our policy and procedures.
  • IT System Management: Use our IT systems to raise works orders and appointments, ensuring that the correct codes, priorities, and timescales are allocated in line with our repair guidelines.

Requirements:

  • Experience: Proven experience of working within a busy, customer-focused environment, with a strong track record of applying sound judgment and common sense to resolve customer queries.
  • Communication Skills: High standard of written and oral communication, with the ability to interact with a wide range of customers.
  • Administrative Skills: Strong administrative skills, with accuracy and speed, and a high standard of attention to detail.
  • Maths and English: GCSE Grade 4 and above / Grade C and above.

Working Arrangements:

This is a home-based role with occasional visits to our offices. We offer a competitive salary and a supportive work environment.



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