Repairs Service Coordinator
4 days ago
Job Summary:
IRIS-Networx Services is seeking a skilled Repairs Service Coordinator to join our team. As a key member of our housing repair team, you will be responsible for providing exceptional customer service to our clients, ensuring that repairs are carried out efficiently and effectively.
Key Responsibilities:
- Customer Service: Respond to customer inquiries and concerns in a timely and professional manner, providing accurate and helpful information to resolve issues.
- Repair Coordination: Assess and process customer contact requests for repairs, working closely with our outsource partners to ensure that repairs are completed to agreed time, quality, and budget standards.
- Communication: Communicate effectively with customers, colleagues, and outsource partners to ensure seamless repair processes.
- Problem-Solving: Analyze and resolve customer complaints and issues in a fair and timely manner, using sound judgment and common sense.
- Administrative Tasks: Use various IT systems to raise works orders and appointments, ensuring accurate coding, prioritization, and timescales are allocated in line with our repair guidelines.
Requirements:
- Experience: Proven experience working in a busy, customer-focused environment, with a strong track record of providing excellent customer service.
- Communication Skills: Excellent written and oral communication skills, with the ability to interact with a wide range of customers.
- Administrative Skills: Strong administrative skills, with a high standard of attention to detail and accuracy.
- Maths and English: GCSE Grade 4 and above / Grade C and above.
Working Environment:
This is a home-based role with occasional visits to our offices. You will be working in a fast-paced environment, using your analytical skills to resolve customer issues and ensure efficient repair processes.
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