Senior User Researcher
5 days ago
Manchester Digital is looking for a Senior User Researcher to join their team in Manchester city centre. This role will see you working with a well-established design and research team to improve products used by over a million customers.
You'll have a fantastic amount of autonomy to work with the research team and look under the hood to understand how to solve these problems.
About the RoleThis is a full-time opportunity with a hybrid model, offering 4 days in the office and 1 day working from home.
- Key Responsibilities:
- Proficient in both quantitative and qualitative user research methodologies, adept at understanding user behaviours and preferences in digital product contexts.
- Well-versed in remote research methodologies, utilising platforms like Maze and SurveyMonkey for surveys and remote user testing.
- Capable of planning and managing participant recruitment processes, recommending suitable tools, and maintaining organised research repositories.
- Familiarity with design and collaboration tools including Figma, Figjam, Miro, Jira, and Confluence facilitates seamless collaboration within teams.
- Proficient in coaching and guiding team members to conduct effective user research and apply industry best practices.
- Skilled in planning and facilitating engaging research workshops to gather insights collaboratively.
- Independently design comprehensive research strategies and translate findings into actionable recommendations to enhance the user experience.
- Actively influence the quality of research and design outcomes, fostering effective collaboration across disciplines to optimise the customer journey.
- Skilled in utilising web analytics tools such as Google Analytics, PowerBI, Pendo, and Hotjar to derive actionable insights.
- Competitive Salary: £60,000 - £80,000 per annum
- Benefits: A generous benefits package, including pension scheme, health insurance, and flexible working arrangements
- Professional Development: Opportunities for training and professional development to help you grow in your career
- Culture: A dynamic and supportive work environment that encourages collaboration and innovation
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