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User Researcher
3 months ago
**User Researcher**
£40,000 - £50,000 plus excellent benefits (Work Level 6A)
Manchester City Centre (Hybrid)
We’re looking for a user researcher to join us in Manchester to help build an improved understanding of Membership at Co-op through a variety of research methods. The role comes with an attractive salary and benefits package.
In this role, you’ll use a blend of qualitative and quantitative research activities to collect insights that we can use to gain new members, as well as identifying ways that we can improve our current members’ experiences.
To give you an idea of how this role will look and feel, here are some of the things you can expect to do:
- pair with our lead service designer to build a shared internal understanding of Membership at Co-op to make sure we’re aligned across the business as to what opportunities are most valuable
- collaborate with colleagues in other functions to build on their insight and knowledge of our customers and members
- help teams understand what they measure across their user journey and find opportunities to improve CX (Customer Experience) measurement
- plan and conduct qualitative research to understand our users and identify problems
- work with our optimisation expert to plan and set up quantitative studies like multi-variant testing
- analyse the findings of these research activities and present these to colleagues of all levels of seniority
- previous experience planning and conducting interviews
- working knowledge of analytics tools, such as Google Analytics
- excellent communication skills with the ability to explain often intricate design decisions to colleagues with limited design experience
- the ability to use insights to recommend improvements to a product or service based on user needs, business goals and accessibility
Here you’ll do work that matters. We can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services), the Wagestream app - giving you access to a percentage of your pay as you earn it, and the YuLife app - rewarding you for exercising with discounts and vouchers for your favourite brands. You’ll also get:
- an annual bonus (based on personal and business performance)
- 28 days holiday (rising to 32 with service) plus bank holidays
- a pension with up to 10% employer contributions
- access to a subsidised onsite gym (at our Manchester HQ)
- coaching and training to support your career development
At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing
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