Customer Experience Representative

3 days ago

Brighton, Brighton and Hove, United Kingdom Motorway Full time
About the Role:

At Motorway, we're revolutionizing the car-buying and selling experience. Our Customer Experience team is at the forefront of this transformation, and we're seeking enthusiastic, customer-focused individuals to join us in delivering exceptional service and support.

As a key member of our team, you'll play a vital role in ensuring a seamless and positive experience for our users. Whether you're assisting sellers, dealers, or resolving payment queries, your expertise will make a real impact on our customers' journeys.

Key Responsibilities:

  • Provide outstanding customer service, answering questions, resolving issues, and exceeding expectations.
  • Build strong relationships with internal and external stakeholders, fostering collaboration and ensuring a seamless experience.
  • Manage various tasks, from updating CRM systems to ensuring accuracy and efficiency in your work.
  • Proactively identify and resolve customer issues, using your initiative and resourcefulness to find the best solutions.
  • Embrace a growth mindset, eager to learn and develop your skills, taking advantage of our training and support to become an expert in your field.

Requirements:

  • A genuine passion for customer service and a desire to help others.
  • Excellent communication skills, both verbal and written.
  • A meticulous approach to your work, ensuring accuracy and efficiency.
  • Strong problem-solving skills, able to think on your feet and find solutions to challenges.
  • A positive and proactive attitude, with a can-do spirit and a willingness to go the extra mile.
  • A collaborative approach, willing to support your colleagues and contribute to a vibrant team environment.

Benefits:

  • Be part of a fast-growing company at the forefront of the automotive industry.
  • Make a real impact on the customer experience and contribute to Motorway's success.
  • Receive comprehensive training and support to develop your skills and advance your career.
  • Work in a dynamic and supportive team environment.

Note: Specific responsibilities and requirements may vary depending on the team you join. We'll discuss these in more detail during the interview process.

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