Customer Experience Supervisor

2 months ago

Brighton, Brighton and Hove, United Kingdom Abm Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Abm. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients and customers.

Key Responsibilities
  • Provide high-quality customer service and support to clients and customers
  • Supervise and manage a team of customer service representatives
  • Develop and implement customer service strategies and initiatives
  • Monitor and analyze customer feedback and satisfaction
  • Collaborate with other departments to ensure seamless customer service delivery
Requirements
  • Proven experience in customer service leadership and management
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and problem-solving skills
  • Ability to work collaboratively with others
Benefits
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
About Abm

Abm is a leading provider of integrated facility services, dedicated to delivering exceptional customer experiences and creating a cleaner, healthier, and more sustainable world. We offer a comprehensive range of services, including cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions.

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