Implementation Service Lead

2 days ago


Reading, Reading, United Kingdom Voyage Care Ltd Full time

About the Role

We are looking for a dedicated and experienced Customer Experience Manager to join our team at Voyage Care Ltd. As an Implementation Service Lead, you will be responsible for managing the deployment and integration of our Voyage Digital Care Nourish template across our services.

Main Responsibilities

  • Be the main point of contact for Operational teams, Implementation Managers, and Service Managers, ensuring a smooth implementation process.
  • Manage and prepare data for successful implementations.
  • Provide training and coaching to staff on new processes and systems.
  • Work according to implementation and project plans, ensuring tasks and deadlines are met.
  • Collaborate with IT and Implementation Managers to resolve technical issues.
  • Attend weekly implementation meetings, identify training needs, and address local challenges.
  • Travel across the UK with some overnight stays and adapt to varying demands.

Key Skills and Qualifications

  • A full UK driving license.
  • Proven experience working with multiple stakeholders.
  • Proficiency in MS Office applications (Excel, Word, etc.).
  • Self-motivated with excellent communication and relationship-building skills.
  • Flexible with travel and working hours.

Benefits Package

  • Hybrid working.
  • A supportive and dynamic team environment.
  • Opportunities for professional growth and development.
  • Wagestream.
  • DoctorLine - free service where you and members of your family can speak to a GP 24/7.
  • Eye care vouchers.
  • Refer a friend scheme.
  • Competitive salary: £45,000 - £55,000 per annum, depending on experience.
  • 25 days annual leave plus bank holidays and an additional day for your birthday.
  • Blue Light Card – Retail discount benefit scheme.
  • V-Assure, a free 24 hour, confidential and independent help line.
  • Life assurance.
  • Pension.


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