Implementation Service Lead
3 days ago
Voyage Care Ltd: Deliver Exceptional Customer Experiences as an Implementation Service Lead
We are seeking a highly skilled and motivated individual to lead the implementation of our Voyage Digital Care Nourish template across our services. As an Implementation Service Lead, you will be responsible for managing stakeholder expectations, developing and implementing project plans, providing training and support, and resolving technical issues.
About the Company:
Voyage Care Ltd is a leading provider of care services. We are committed to delivering exceptional customer experiences and improving the quality of care we provide.
Key Responsibilities:
- Customer Engagement: Develop and maintain strong relationships with Operational teams, Implementation Managers, and Service Managers.
- Data Management: Collect, analyze, and present data to inform decision-making.
- Training & Support: Provide training and coaching to staff on new processes and systems.
- Project Management: Plan, organize, and control projects from start to finish.
- Technical Support: Collaborate with IT and Implementation Managers to resolve technical issues.
- Collaboration & Communication: Participate in regular meetings to ensure effective communication and collaboration.
- Travel & Adaptability: Travel across the UK with some overnight stays and adapt to changing circumstances.
About the Role:
This is a fixed-term contract for 12-18 months. The salary for this position is £45,000 - £55,000 per annum, depending on experience. We offer a competitive salary, hybrid working, and a range of benefits.
Required Skills and Qualifications:
- Fully qualified driver with a valid UK driving license.
- Experience working with multiple stakeholders.
- Proficient in MS Office applications (Excel, Word, etc.).
- Self-directed with excellent communication and relationship-building skills.
- Flexible with travel and working hours.
Benefits:
- Hybrid working.
- A supportive and dynamic team environment.
- Opportunities for professional growth and development.
- Wagestream.
- DoctorLine - free service where you and members of your family can speak to a GP 24/7.
- Eye care vouchers.
- Refer a friend scheme.
- Competitive salary.
- 25 days annual leave plus bank holidays and an additional day for your birthday.
- Blue Light Card – Retail discount benefit scheme.
- V-Assure, a free 24 hour, confidential and independent help line.
- Life assurance.
- Pension.
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