Implementation Service Director

3 weeks ago


Reading, Reading, United Kingdom Voyage Care Ltd Full time
Job Summary

The Implementation Service Director will play a crucial role in driving digital transformation across Voyage Care Ltd. This dynamic individual will be responsible for managing the deployment and integration of our Voyage Digital Care Nourish template, ensuring exceptional customer experiences. The successful candidate will have a strong background in project management, excellent communication skills, and experience working with multiple stakeholders.

Key Responsibilities:
  • Customer Engagement: Serve as the primary contact for Operational teams, Implementation Managers, and Service Managers to ensure a seamless implementation process.
  • Data Management: Manage and prepare data for successful implementations, utilizing MS Office applications (Excel, Word, etc.).
  • Training & Support: Train and coach staff on new processes and systems, promoting self-directed learning and relationship-building skills.
  • Project Management: Work according to implementation and project plans, ensuring tasks and deadlines are met.
  • Technical Support: Collaborate with IT and Implementation Managers to resolve technical issues.
  • Collaboration & Communication: Participate in weekly implementation meetings, identify training needs, and address local challenges.
  • Travel & Adaptability: Travel across the UK with some overnight stays and adapt to various demands.
Requirements:
  • Full UK Driving License
  • Experience working with multiple stakeholders
  • Proficient in MS Office applications (Excel, Word, etc.)
  • Self-directed with excellent communication and relationship-building skills
  • Flexible with travel and working hours
What We Offer:
  • A competitive salary of £45,000 - £55,000 per annum
  • Hybrid working arrangements
  • A supportive and dynamic team environment
  • Opportunities for professional growth and development
  • Wagestream
  • DoctorLine - free service where you and members of your family can speak to a GP 24/7, either over the phone or via a video consultation
  • Eye care vouchers
  • Refer a friend scheme
  • 25 days annual leave plus bank holidays and an additional day for your birthday
  • Blue Light Card – Retail discount benefit scheme
  • V-Assure, a free 24 hour, confidential and independent help line
  • Life assurance
  • Pension


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