Roadside Assistance Manager

1 month ago


Luton, Luton, United Kingdom Direct Line Insurance Group Full time
About the Role

We are seeking a highly skilled Roadside Assistance Manager to join our team. As a key member of our operations team, you will be responsible for managing patrol force teams, overseeing vehicle maintenance, and ensuring excellent customer service.

Key Responsibilities:

  • Attend to customers' cars within agreed timescales
  • Manage patrol force team performance and personal development
  • Own, track, and report performance metrics to Area Manager
  • Drive patrol performance to consistently meet targets
  • Complete processes to indicate damage on cars and gain customer signature
  • Support business in achieving Average Claims Cost targets
  • Oversee vehicle maintenance of Green Flag patrol force fleet
  • Process insurance claims involving Roadside Technicians

Requirements:

  • Suitable experience and qualifications from the vehicle repair industry (level 3 or equivalent)

Estimated Salary: £40,000 - £50,000 per annum

Benefits:

  • 9% employer contributed pension
  • 50% off home, motor, and pet insurance
  • Free travel insurance and Green Flag breakdown cover
  • Additional optional Health and Dental insurance
  • EV car scheme
  • Generous holidays
  • Buy as you earn share scheme
  • Employee discounts and cashback


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