Roadside Assistance Manager
1 month ago
We are seeking a highly skilled Roadside Assistance Manager to join our team. As a key member of our operations team, you will be responsible for managing patrol force teams, overseeing vehicle maintenance, and ensuring excellent customer service.
Key Responsibilities:
- Attend to customers' cars within agreed timescales
- Manage patrol force team performance and personal development
- Own, track, and report performance metrics to Area Manager
- Drive patrol performance to consistently meet targets
- Complete processes to indicate damage on cars and gain customer signature
- Support business in achieving Average Claims Cost targets
- Oversee vehicle maintenance of Green Flag patrol force fleet
- Process insurance claims involving Roadside Technicians
Requirements:
- Suitable experience and qualifications from the vehicle repair industry (level 3 or equivalent)
Estimated Salary: £40,000 - £50,000 per annum
Benefits:
- 9% employer contributed pension
- 50% off home, motor, and pet insurance
- Free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
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Area Retail Supervisor
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