Customer Service Lead

1 month ago


Woking, Surrey, United Kingdom Premium Country Pubs Full time

About our team

We're passionate about delivering excellent customer service and creating a warm welcome for all our guests. Our team is dedicated to providing a great experience, and we're looking for a skilled individual to join us as a Customer Service Lead.

Responsibilities

  • Lead a team of staff to deliver exceptional customer service and maintain high standards of cleanliness and safety.
  • Act as a host, serve guests, and confidently lead your team to achieve sales targets.
  • Be a role model for your teams, providing guidance and support with their training.
  • Maintain high standards of cleanliness and safety, and contribute to a positive team environment.

Benefits

  • Flexible shifts to fit around you, so you can balance work and personal life.
  • Love dining out? Enjoy a massive 33% discount across all our brands, plus 20% off for friends and family.
  • Access to a financial toolkit, Wagestream, to help you manage your finances and get paid when you need it.
  • Free shares, pension, 28 days paid holiday, and high-street shopping discounts.

About us

Premium Country Pubs craft food and drink into something truly special. We're looking for passionate individuals to join our team and help us deliver exceptional service and create unforgettable experiences for our guests.



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