Customer Service Manager Europe

6 days ago


Knaresborough, North Yorkshire, United Kingdom Edmund Optics Full time

About the Company

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Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology, with a global distribution network and state-of-the-art manufacturing capabilities.

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We are seeking an experienced Product Support Manager EMEA to lead our Product Support Team in delivering exceptional customer service and support across Europe, the Middle East, and Africa.

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Key Responsibilities:

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  1. ">
  2. Manage and develop the Product Support Team with the objective of customer satisfaction, revenue growth, high productivity, and individual accountability.">
  3. Efficiently schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.">
  4. Assist the Product Support Team with complex technical inquiries as needed, involving Solutions Engineers for technical issues and Regional Sales Managers when significant new opportunities are identified.">
  5. Work towards continuous improvement of sales processes and customer journeys with Edmund Optics, developing, promoting, and executing a long-term strategy for continuous improvement.">
  6. Define and track key performance indicators (KPIs) and report them to the appropriate stakeholders.">
  7. Interface with marketing to provide customer feedback and identify customer support needs to ensure EO's service leadership.">
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Requirements:

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  • Minimum of three (3) years experience in technical sales and/or product support.">
  • Knowledgeable about sales and support processes.">
  • Fluent in English; additional language skills preferred.">
  • Willingness to travel (occasional visits to tradeshows and other Edmund Optics sites).">
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Benefits:

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We offer a competitive salary package, including an estimated annual salary of £50,000 - £70,000, depending on qualifications and experience. Additionally, we provide a range of employee benefits, including a company pension scheme, private medical & dental insurance, extensive training and development opportunities, subsidized gym membership, Cycle to Work scheme, and company events.

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This position can be located in York (UK), Mainz (Germany), or Lyon (France), depending on the candidate's preference.



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