People Systems Support Analyst
2 weeks ago
The Church of England is seeking a skilled People Systems Support Analyst to join its Data Services team. As a key member of the team, you will provide day-to-day operational and help desk support for People System activities.
You will work closely with the Team Leader to develop relationships with internal teams and customers, setting processes and standards for the deployment, tracking/reporting, and maintenance of data and content within the people system.
Key responsibilities include:
- Assisting with troubleshooting and resolving operational issues that arise, working with Diocesan Operational Users and staff to maintain data accuracy and integrity.
- Delivering training to enable users to develop skills in effectively using the People System, CMS, and Pathways.
- Providing troubleshooting and support for issues and questions related to the people system, its users, and its content, escalating with managed service providers and developers as appropriate.
- Delivering virtual and in-person support and training to users, as well as raising and monitoring Oracle Service Requests.
This is a remote role with occasional visits to Church House required for infrequent face-to-face meetings.
We welcome applications from people of all backgrounds and walks of life, and are committed to creating a safe and inclusive workplace.
For more information about the role and person specification, please refer to the Job Description.
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