Strategic Payments Manager

3 weeks ago


Manchester, United Kingdom JD Williams Full time

We're seeking a Strategic Payments Manager to lead our customer payment products, processes, and strategy. This role provides ownership of our checkout payments and credit facility repayments, spanning across our Financial Services Domain.

As a key member of our team, you'll work closely with commercial analysts, product, and marketing experts to drive commercial payments initiatives that improve the customer experience, drive revenue, and reduce costs.

Key responsibilities include:

  • Leading the monthly payments forum to provide updates on performance, risks, and initiatives.
  • Ensuring the business remains compliant with scheme rules and regulations.
  • Identifying and driving commercial payments initiatives to improve the customer experience and drive revenue.
  • Maintaining payment dispute and complaint processes.
  • Ensuring the payments service operates reliably and resolves any issues quickly.

Desirable skills include:

  • Previous experience working in Financial Services.
  • Excellent presentation skills using Microsoft Office suite.
  • Ability to collaborate effectively with peers across the business.

We offer a range of benefits, including hybrid working, 24 days holiday, annual bonus scheme, and enhanced maternity and adoption leave.

At N Brown, we're committed to building a diverse workforce and creating an inclusive environment that values equality for all.



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