Payment Strategy Manager

4 weeks ago

Manchester, United Kingdom N BROWN Full time

**Role Overview**

We're seeking a Payments Strategy Manager to join our Financial Services Domain, a key role that provides ownership of our customer payment products, processes, and strategy, spanning checkout payments and credit facility repayments.

As a Payments Strategy Manager, you'll work alongside a team of commercial analysts, product, and marketing experts, reporting to the Head of Financial Services Customer Strategy. You'll also collaborate closely with the wider organisation, including teams responsible for Financial Crime, Risk, and Compliance, Digital Technology, and Finance.

**Key Responsibilities**

  1. Be the subject matter expert for payment regulation and product across the business.
  2. Understand scheme rules and ensure the business remains compliant.
  3. Lead the monthly payments forum, providing updates on performance, risks, and initiatives.
  4. Identify and drive commercial payments initiatives to improve the customer experience, drive revenue, and reduce costs.
  5. Ensure the business minimises customer friction during SCA, while retaining protections against financial crime.
  6. Maintain payment dispute and complaint processes.
  7. Ensure the payments service operates reliably, resolving any issues quickly and analysing causes to ensure the risk of repeat is minimised.
  8. You'll have a deep understanding of the technical steps involved in processing payments from cards, mobile wallets, BACS, Direct Debits, and Faster Payments.
  9. Be confident in working with external providers as the business owner of payment solutions.
  10. You'll have excellent presentation skills using Microsoft Office Suite.
  11. You'll be able to collaborate effectively by building good business relationships with your peers across the business.

**Desirable Qualifications**

  1. Previous experience working in Financial Services.

**What We Offer**

  1. Hybrid working
  2. 24 days holiday (+ 8 bank holidays) with the option to buy an additional 10 days
  3. Annual bonus scheme
  4. Enhanced maternity and adoption leave
  5. Access to Apricity, a self-funding IVF benefit at a reduced rate
  6. Company pension with up to 8% N Brown contribution
  7. Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
  8. A range of financial wellbeing support
  9. Colleague discount across all N Brown brands
  10. Onsite café with subsidised rates and local restaurant discounts
  11. Life Assurance and Private Medical Insurance
  12. Paid volunteer time - all our colleagues can take a full day paid to volunteer for a charity of their choice

**About N Brown**

We're a forward-thinking digital retailer with a financial services proposition to be proud of. We're customer-obsessed, serving them through three core brands: JD Williams, Simply Be, and Jacamo. Our vision is to champion inclusion and become the most loved and trusted fashion retailer.

We're an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

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