Payments Strategy Manager

4 weeks ago

Manchester, United Kingdom N Brown Full time
Job Title: Payments Strategy Manager

We are seeking a highly skilled Payments Strategy Manager to join our Financial Services Domain team. As a key member of our organization, you will be responsible for owning our customer payment products, processes, and strategy, spanning checkout payments and credit facility repayments.

Key Responsibilities:
  • Be the subject matter expert for payment regulation and product across the business.
  • Understand scheme rules and ensure the business remains compliant.
  • Lead the monthly payments forum providing updates on performance, risks, and initiatives.
  • Identify and drive commercial payments initiatives to improve the customer experience, drive revenue, and reduce costs.
  • Own the relationship with our payments service providers, ensuring we receive the required service at a competitive price.
  • Work with Information Security teams and external suppliers to ensure the organization is PCI compliant.
  • Work with Finance to ensure payments or refunds made can be properly reconciled.
  • Ensure the business minimizes customer friction during SCA, while retaining protections against financial crime.
  • Maintain payment dispute and complaint processes.
  • Ensure the payments service operates reliably, resolving any issues quickly where they may arise and analyzing causes to ensure the risk of repeat is minimized.
Requirements:
  • Previous experience as a senior analyst or manager working with payments processing in an ecommerce environment.
  • Understanding of the technical steps involved in processing payments from cards, mobile wallets, BACS, Direct Debits, and Faster Payments.
  • Good understanding of payments regulation such as PSD2, PCI, and scheme rules.
  • Commercially minded with good industry knowledge of best practice to recognize opportunities to increase payments efficiency.
  • Confident to work with external providers as the business owner of payment solutions.
  • Highly analytical with a demonstrated ability to solve problems through logical thinking.
  • Excellent presentation skills using Microsoft Office suite.
  • Excellent organizational skills to prioritize and deliver required output from yourself and your direct report accurately and in a timely fashion.
  • Ability to collaborate effectively by building good business relationships with your peers across the business.
  • Confidence in owning your area of expertise and justifying and backing up an approach to others.
  • Knowledge of direct debit processes.
What We Offer:
  • Hybrid working
  • 24 days holiday (plus 8 bank holidays) with the option to buy an additional 10 days
  • Annual bonus scheme
  • Enhanced maternity and adoption leave
  • Access to Apricity, a self-funding IVF benefit at a reduced rate
  • Company pension with up to 8% N Brown contribution
  • Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
  • A range of financial wellbeing support
  • Colleague discount across all N Brown brands
  • Onsite café with subsidised rates and local restaurant discounts
  • Life Assurance and Private Medical Insurance
  • Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice
About Us:

We are N Brown, a forward-thinking digital retailer with a financial services proposition to be proud of. We are customer-obsessed, serving them through three core brands: JD Williams, Simply Be, and Jacamo. We are inclusive, as we believe in fashion without boundaries; and we are sustainable, striving to make as little impact on the planet as possible.

We are committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by 'championing inclusion, we'll become the most loved and trusted fashion retailer'. Diversity, Equity, Inclusion, and Belonging are, therefore, at the heart of our culture.

We were delighted to be named one of The Sunday Times Best Places to Work 2024. We work hard to create a happy and inclusive culture for everyone, and we're so proud to have made this list – as voted for by our very own colleagues.

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