Payments Strategy Manager

1 month ago


Manchester, United Kingdom Harnham Full time

PAYMENTS STRATEGY MANAGER

UP TO £70,000

MANCHESTER

This is an exciting opportunity to take ownership of payment regulation and product across the business.

THE COMPANY

This company is a forward-thinking digital retailer, offering financial services. They offer different retail brands and prioritise sustainability with their fashion.

THE ROLE

You will be doing the following daily:

  • Serve as the go-to expert on payment regulations and products across the organisation.
  • Ensure the business stays compliant with scheme rules and industry standards.
  • Lead the monthly payments forum, offering updates on performance, risks, and key initiatives.
  • Identify and implement commercial payment strategies to enhance customer experience, boost revenue, and lower costs.
  • Manage relationships with payment service providers to secure high-quality service at competitive rates.
  • Collaborate with Information Security and external partners to ensure PCI compliance.
  • Coordinate with Finance to ensure accurate reconciliation of payments and refunds.
  • Minimize customer friction during Strong Customer Authentication (SCA) while maintaining robust protections against financial crime.
  • Oversee the payment dispute and complaint resolution processes.
  • Ensure payment services run smoothly, promptly addressing issues and analysing root causes to prevent recurrence.
  • Supervise and develop the Assistant Payments Manager, providing daily guidance and long-term growth opportunities.

YOUR SKILLS AND EXPERIENCE

  • Previous experience as a payments manager, payments product owner, or business analyst working within payments for ecommerce.
  • Strong understanding of the technical steps involved in processing payments from cards, mobile wallets, BACS, Direct Debits, and Faster Payments.
  • Strong understanding of payment regulations: PSD2, PCI, and scheme rules.
  • Confident to work with external providers as the business owner of payment solutions.
  • Highly analytical.
  • Numerate degree from a Russel Group university.
  • Excellent written and verbal communication skills.


THE BENEFITS

  • Up to £70,000.
  • Hybrid working.
  • Discretionary bonus.
  • 8% company pension.
  • Private medical cover.

HOW TO APPLY

Please register your interest by sending your CV to Gaby Adamis via the Apply link on this page.



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