Payments Supervisor

4 days ago

Manchester, United Kingdom Network Rail Full time

Brief Description

About Shared Services Our Shared Services team deliver specialist processes that have a direct impact on the performance of Network Rail, our customers and suppliers. These services include payroll, recruitment and onboarding, payables, receivables, financial accounting, reporting, controls and compliance and helpdesk support What will you be doing? The Payments Team make payments to suppliers, employees and local authorities as well as our neighbours who live alongside the railway (for example landowners) or passengers who use our managed stations. More about the role: We’re looking for a dedicated individual to join our Payments team at Network Rail in a fast-paced environment where accuracy and attention to detail are essential. The role involves managing multiple tasks simultaneously, putting the customer at the heart of what we do. The Payments team process £12bn of transactions annually, so we need someone who takes pride in getting it right every time. The position demands a strong ability to juggle responsibilities and deliver consistently under pressure..

About the role (External)

Main Responsibilities  •Supporting the various payment activities of the team in a target driven environment in order to meet defined KPIs and SLAs •Acting as the team’s subject matter expert in relation to payment escalations or finding solutions to process non-standard or complex payment requests and queries•Supervising and authorising the work of the team by checking transactions which have been processed in multiple payment systems•Ensuring Network Rail policies and procedures are being followed to mitigate fraud and maintain good financial control•Working collaboratively with internal teams to ensure compliance to HMRC / tax regulations and helping to share knowledge and understanding•Acting as a second line support contact for query management, aiding the helpdesks in answering more complex queries•Building knowledge and understanding within the team of the processes undertaken and ensuring each one is documented then kept updated in line with current practice•Challenging current processes to help reduce waste and supporting root cause analysis to help reduce errors to drive continuous improvement The Ideal Candidate Experience of managing improvement projects and processing high volume activity Exceptional customer focus/engagement/stakeholder management skills  Proven influencing, networking and stakeholder management skills at senior management level.  Experience working at a similar level within an Accounts Payable environment  Excellent communication skills Ideally but not essential you will have: Knowledge of any related subject areas for example the Construction Industry Tax scheme ORACLE eBusiness Suite or Horizon experience Payments application experience

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