Afternoon Reception Team Associate

4 days ago


London, Greater London, United Kingdom Staycity Group Full time
Customer Experience Manager - Reception Team

We're seeking a results-driven and customer-focused individual to manage the reception desk operations and deliver exceptional experiences for our guests.

About Us

Staycity Group is committed to providing exceptional service and quality to our customers, making us a leader in the aparthotel market.

Key Accountabilities:
  • Lead the front desk team to achieve outstanding customer satisfaction.
  • Develop and implement strategies to improve customer experiences.
  • Collaborate with the team to ensure seamless operations.
Salary Range:

The estimated salary for this role is between $60,000 - $75,000 per annum, depending on experience.

Requirements:
  • Proven leadership and management skills.
  • Exceptional customer service skills and experience.
  • Ability to analyze data and make informed decisions.
Benefits:
  • Paid maternity, surrogacy, adoptive & paternity leave.
  • An extra day off for your birthday.
  • Flexible working patterns to support team members.
  • Discounted rates for overnight stays for you and your family and friends.
  • Refer and earn scheme.
  • Cycle to work scheme (applicable in Ireland/UK).
  • Education Support.
  • Volunteer days: 2 paid volunteer days per year.
  • EAP: Support for you and your family when needed.


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