Senior IT Support Specialist

4 weeks ago


Birmingham, Birmingham, United Kingdom Sense Full time

About the Role

Sense is a leading charity that empowers people with complex disabilities to communicate and experience the world. We are seeking a skilled 1st Line IT Analyst to join our successful ICT team.

This is a full-time role, working 37.5 hours per week at our office in Birmingham. As a key member of our team, you will provide excellent IT support and customer service via phone, email, and face-to-face interactions.

Your responsibilities will include:

  • Providing support and fault resolution for IT-related issues, including password resets, hardware and software installation, and knowledge queries.
  • Ensuring all IT requests are recorded, categorized, and updated in accordance with agreed targets and procedures.
  • Identifying recurring issues to be fed back to your manager for long-term fixes.

Key Skills and Experience

  • A Level 3 qualification in ICT or equivalent professional qualification.
  • Previous IT support experience, either in a previous role or through completed learning.
  • Excellent customer service skills.
  • Experience in installing and supporting typical ICT hardware, including PCs, printers, and mobile devices.
  • Strong understanding of current Microsoft Windows desktop and server operating systems, and Office packages.

About Sense

Sense is a charity that believes everyone, regardless of their disabilities, should be able to communicate and experience the world. We offer a supportive and flexible work environment, excellent training and development opportunities, and a generous annual leave entitlement.



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