Chief Customer Experience Director

2 days ago


Glasgow, Glasgow City, United Kingdom Nestlé SA Full time
Company Overview
As a leading global food and beverage company, Nestlé SA is committed to delivering exceptional customer experiences across our brands. Our boutique teams are at the forefront of this mission, and we're looking for a seasoned leader to drive our culture of elevated service.

Job Summary
We're seeking a strategic Boutique Leader to take ownership of commercial success, champion outstanding service, and embody our brand values. This role requires a unique blend of retail expertise, exceptional customer service skills, and the ability to build strong relationships with internal stakeholders and external partners.

Key Responsibilities
- Own commercial success by driving sales growth, managing budgets, and optimizing processes
- Champion outstanding service by leading by example, providing coaching and feedback, and ensuring a seamless customer experience
- Embed our brand values in all interactions, fostering a culture of diversity, inclusion, and respect
- Develop and execute strategic plans to drive business growth, leveraging market insights and customer needs
- Build and maintain strong relationships with colleagues, customers, and suppliers to drive collaborative success

Salary and Benefits
We offer a highly competitive salary range of $85,000 - $110,000 per annum, based on experience and qualifications, as well as a comprehensive benefits package including medical, dental, and vision coverage, 401(k) matching, and generous paid time off.

Requirements and Qualifications
To succeed in this role, you'll need:
- A bachelor's degree in Business Administration, Marketing, or a related field
- At least 5 years of retail leadership experience, with a proven track record of driving sales growth and improving customer satisfaction
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines

About Us
Nestlé SA is a proud equal opportunities employer, committed to diversity and inclusion in all aspects of our business. We're passionate about creating a workplace where everyone can thrive, and we're dedicated to building a diverse team that reflects the communities we serve.

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